Help Center

 

Delivery
How does Same Day Delivery work?
Order your products by 12pm midday on Monday to Thursday and receive your order between 3pm to 6pm on the same day.
What if I order Same Day Delivery outside of these days / hours?
If you order products after 12pm midday on Thursday and by midday on Monday, your products will be delivered on Monday between 3pm and 6pm.
How much is delivery?
At the Checkout, enter your address and it will calculate your fee.
Suburbs we deliver to:
We currently offer our delivery service to the following suburbs:
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Cancellation and Refund
How do I cancel the order?
Please contact the individual stores directly. Store numbers are available here: https://www.mooneepondscentral.com.au/stores
How are refunds processed?
Refunds are processed once an order that you have requested to be cancelled or refunded has been approved by the retailer. Refunds may take up to 5 days before they appear back on your Credit Card statements.
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Collecting your order
Where is the Collection Drive Thru located?
Entry to the Coles Loading dock can be accessed via Taylor Street. Read more to view an image map of the entry to the collections area.
When can I collect via Drive Thru?
Order collection will be available at any time between 10am and 11am on confirmed date.
Do I need to get out of the car upon collection?
No, we ask that customers remain in their car to collect goods.
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General questions
What hygiene measures are implemented?
All staff will be wearing gloves and the storage units and service areas will be sanitised regularly.
Can I pay on the spot?
No cash will exchange hands. Customers must prepay with the traders prior to collecting their goods.
What if I have further queries about the products?
Please contact the individual stores directly. Store numbers are available here: https://www.mooneepondscentral.com.au/stores
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